AI for mortgage and auto lenders, from the loan file to the final payment.
Bluegrass builds production AI systems for mortgage and auto lenders that take over document work and routine borrower conversations across the life of a loan. Each system runs in your own cloud account and belongs to you.
Servicing costs grow with the portfolio and faster still when delinquency rises, and almost every step is regulated. Every system we build follows your procedures and the rules of each state where you lend, and leaves a record showing it did.
Where a mortgage or auto lender's time goes
The loan file
Every file has to be indexed, its income calculated and its conditions or stipulations cleared, and an auto loan funds only once the dealer's package matches the approval.
Servicing and collections
Borrowers call, text and email about balances, payoffs and payments, and every delinquent account needs repeated contact within the limits set by federal and state law.
Claims and recoveries
Total-loss claims, GAP claims, add-on refunds, charge-offs and bankruptcies each mean chasing documents and payments from several parties for weeks or months.
Disputes and compliance
Credit reporting disputes, notices of error and complaints all run on deadlines, and quality assurance can review only a small sample of what agents say.
What we build for mortgage and auto lenders
Loss mitigation and hardship reviews
Hardship and loss mitigation applications checked for completeness against investor requirements, with missing documents requested and the file assembled for your team to decide within Regulation X deadlines.
Bankruptcy notices and claims
Bankruptcy filings matched to accounts so collection stops where the law requires it, and proofs of claim prepared from the loan file for a person to review and file.
Charge-off and recovery files
Accounts reaching charge-off prepared with the balance, history and required notices checked, and recovery files assembled for agencies, attorneys or debt buyers with every document in place.
These are examples of what we can build for mortgage and auto lenders. Pick one up as-is, have it tailored to you or suggest something entirely new.
Talk to an engineerWhere to start
For most lenders we recommend starting where the cost is easiest to count: total-loss and GAP recovery, compliance review of recorded calls or funding review. Each can be measured against your staff's decisions, and none puts a system in front of borrowers until its accuracy is known.
The 4-week Opportunity Evaluation tests that on your own files and recordings before anything is built and says so if your servicing platform or a specialist product already does the job.
Questions and answers for mortgage and auto lenders
- Does it make credit or collections decisions?
- Credit decisions, collections strategy and every decision on a borrower's account stay with your team and your policies. The systems read, check, draft and hold conversations within limits you set; scoring borrowers or predicting default is outside our practice.
- Will our borrowers be talking to an AI?
- Borrowers talk to an AI only where you decide they should. Servicing and collections conversations start with a narrow set, such as payment reminders, reviewed in full before the system takes on more.
- Will it work with our origination and servicing systems?
- The systems connect to your loan origination, servicing, dialer and document systems, and the evaluation confirms how before anything is built.
- How is borrower data protected?
- Everything runs in your own cloud account and reads borrower data in place. The model and data retention terms are agreed with you, and we're happy to sign an NDA before you share anything sensitive.
A senior team that has done this before
We are a small, entirely senior team with fifty years of combined AI engineering, multiple granted patents and Y Combinator founders, from Yale, MIT, McKinsey, Goldman Sachs, Microsoft and Vista Equity Partners. The people who scope your work are the people who write the code.
Selected work
We built the AI transformation roadmap for a top-50 P&C brokerage, and it is saving the firm millions of dollars in vendor fees it did not need to pay.
Clients include some of the largest banks, RIAs, fintechs and AI labs, as well as a top-3 P&C carrier, a top-10 P&C brokerage, a top-5 trucking brokerage, a leading specialty MGA and a leading trucking MGA.
We run only 3 to 5 engagements at a time, so that every client works directly with the senior team.
About the team- Dozens
- of insurance companies, RIAs, banks and fintechs we have worked with
- 50 yrs
- combined AI engineering experience
- 10+ Patents
- granted to members of the team
- 100%
- of the IP we build is assigned to you
Tell us which workflow costs your team the most time.
A 30-minute call with an engineer usually shows whether something is worth building. Within a week you will have a free written point of view on the two or three opportunities we think are real and what each is worth.